FAQs
ORDERING & PAYMENT
It is safe to provide my credit card and personal information online?
It is absolutely safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.
What are the accepted methods of payment?
We accept PayPal, Visa, AmericanExpress and MasterCard
Will I receive a confirmation for my order?
An order confirmation will be sent to you once your order has been placed.
I just purchased an item from you, when will it ship?
Most orders ship the next business day (excludes Saturday, Sunday, and Holidays) after payment has been received. To process orders so quickly, we do not include packing slips, invoices, or personal cards/notes for the recipient. If you leave any message in your order, it takes the order out of our automated shipping queue and can add 1-2 business days to your order shipping out. Messages left in the order requesting a change to a different item may be cancelled once reviewed.
What happens if a product is unavailable?
If an item is temporarily unavailable, you can still place an order for it. We will contact you once all the items in your order are available and ready to be shipped.
Do your products come ready-to-assemble?
In order to provide our customers with quality products at great prices, many items are ready-to-assemble. A large majority of hardwood home furnishings come flat-packed, for ease of transportation at reduced costs.
Can replacement parts and hardware be purchased?
Replacement parts and hardware are available for purchase for certain products. Please contact us for additional information.
Are the colors portrayed on the website accurate?
Our team works exceptionally hard to display product colors and textures accurately. However, relative inconsistencies may exist from one display monitor to another.
SHIPPING & DELIVERY
Do you offer international shipping?
We currently only ship to the United States only (excluding Alaska, Hawaii, U.S. territories or APO/FOP addresses. Please visit our Shipping & Delivery page for more information).
What shipping options do you offer?
We aim to deliver our products in a timely and economical manner. Accessories and smaller items ship via FedEx smartpost. Larger, heavier items are shipped via FedEx Ground. Please visit our Shipping & Delivery page for more information.
How much are shipping fees?
Shipping fees are do not need, we will pay it.
Can my order be shipped to a PO Box?
Given the nature of our product offerings, we cannot ship to PO Boxes.
My item has been marked as shipped and I have a tracking # but it is not showing in FedEx’s shipping system, what’s wrong?
Once a label is printed and we have staged your item for FedEx to pick-up from our warehouse it will typically take up to 24 hours for it to show up in FedEx’s tracking system. If after 24 hours your shipping information has not been updated, you can contact us for further assistance.
How can I modify or cancel my order?
Please contact us as soon as possible if you change your mind and decide to cancel or modify your order. We will be happy to provide you with suitable options based on the status of your order. Additional fees may apply to modifications being made to an order that has already been scheduled for delivery.
RETURNS & EXCHANGES
What is GIA Furniture’s return policy?
If you are not completely satisfied with your purchase, we will gladly accept a return or exchange within 7 days of delivery. The unused item must be returned in its original condition and packaging. Refunds will be processed based on the original method of payment.
Customers are responsible for applicable delivery fees for the return or exchange of the merchandise, unless the merchandise has a manufacturing defect or damaged by carrier.
How can I return merchandise?
To arrange a return or exchange of your product, please contact us by email:info@import-specialties.com. Please note that additional shipping fees may apply.
What should I do if my merchandise arrives damaged or defective?
Please contact us as soon as possible with a detailed description of the issue along with a photo. We will take care of the rest!
What is your warranty policy?
Our products carry a three-month warranty covering manufacturing defects. The warranty applies only to a household use of our products.